How to increase your business without increasing your staff

think?

The same also applies to Managed Service Providers or MSPs.

However, they are not all roses and you have to face a series of challenges and operational difficulties...

... If you don't use automation to optimize processes!

The main advantages deriving from the use of automation belong to two categories: operations and quality of services.

By automating everything related to administration, including Payroll services in UAE, supplies, accounting and so on, you can keep the number of employees low and save money.

If you use a PSA (Professional Service Automation) you have an advantage in this.

A PSA tool, in fact, automates processes such as the calculation of time spent on activities, billing and the management of customer relationships.

A PSA can also streamline the delivery of services: seeing in which operations your technicians spend too much time you can set up, with your RMM (Remote Monitoring and Management) , scripts to automate these repetitive and time-consuming activities.

Without a PSA you may never notice the advantage you would get by automating these activities!

For example, an activity that could slow down your technicians is manual network management, with activities such as cable tracking, drawings of Visio diagrams hand-made by customer networks, backup of network device configurations, etc.

Automatic network

Assessment Network assessments are a fundamental part of the process of acquiring new customers by the MSPs. To better support the IT infrastructure of a new customer, you must first know how it is made and what is inside it.

Sending a technician from a new client for an assessment can take hours, days, or even weeks. And even after your collaborator has thrown down a network map, he may have missed some hidden devices that could cause problems in the future.

By automating the network assessment with Aaa-cas, you save your technicians and collaborators a lot of time and you don't have to hire someone every time you acquire a new customer. Aaa-cas does an automatic network discovery, scanning everything from Layer 1 to Layer 3, which means that you won't have any nasty surprises caused by hidden devices.

On boarding new customers

Once you have performed a new client's network assessment, Aaa-cas can help you discover opportunities to improve the network.

You will be aware of old hardware that needs to be replaced, configurations to be updated, devices to which cables must be changed, firmware that need to be upgraded.

These are all Business Valuations in UAE for you, as well as a way to improve and secure your customers' work from future problems.

Proactive

Monitoring By proactively monitoring your customers' networks you can reduce the time needed to resolve problems.

Aaa-cas also helps you with this by providing you with it more than 50 pre-configured alerts . This way you will know in time when there is something wrong with a customer's network.

Once the problem is identified, you can use one of the three remote access systems included in Aaa-cas to "get your hands on the net" and solve the problem. This not only reduces the exits of your technicians and collaborators, but it can help you prevent more serious and blocking problems.

Moreover, Aaa-cas is able to perform automatic backups of network device configurations. Restoring these configurations can save you a lot of time in case of problems.

Do you know when the customer calls you because the "network is slow" or "internet is not going"? With Aaa-cas you have all the means to understand quickly what to do to help him.

In summary, using the right tools, it is possible to have them perform the most repetitive and boring tasks that your technicians should normally do, without hiring more manpower with all the associated management and training costs.